Privacy policy

Last Updated: 1 March 2026

At Relief Kart, we value the privacy and trust of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit or interact with our website, we may collect certain types of information, including:

Personal Information

This includes information that can identify you directly, such as:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through payment gateways)

Order and Transaction Information

When you place an order, we collect details such as:

  • Products purchased

  • Order value

  • Payment method

  • Delivery details

Device and Usage Information

We may automatically collect technical information including:

  • IP address

  • Browser type

  • Device type

  • Pages visited on our website

  • Time spent on pages

This information helps us improve the performance and usability of our website.

2. How We Use Your Information

We use the information we collect for several purposes, including:

  • To process and fulfill your orders

  • To provide shipping updates and customer support

  • To improve our website, services, and product offerings

  • To communicate important updates regarding your order

  • To send promotional offers, marketing messages, or newsletters (only if you choose to receive them)

  • To prevent fraudulent transactions and ensure the security of our website

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences

  • Understand how visitors interact with our website

  • Improve website performance and user experience

  • Deliver relevant marketing and promotional content

You can choose to disable cookies through your browser settings, though some features of the website may not function properly if cookies are disabled.

4. Third-Party Services

We may use trusted third-party services to operate our business effectively. These may include:

  • Payment gateways for secure payment processing

  • Shipping and logistics partners for order delivery

  • Analytics tools to understand website usage

  • Marketing platforms to send promotional communications

These third-party providers only receive the information necessary to perform their services and are expected to maintain the confidentiality and security of your data.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Security measures may include:

  • Secure servers and encrypted connections (HTTPS)

  • Restricted access to sensitive information

  • Trusted payment gateway integrations

While we take strong steps to protect your data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security but strive to protect your information to the highest possible standard.

6. Customer Rights

As a user of our website, you have certain rights regarding your personal data. These may include:

  • The right to access the personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of your personal data (subject to legal obligations)

  • The right to opt out of marketing communications at any time

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons.

Any updates will be posted on this page with the revised “Last Updated” date. We encourage customers to review this policy periodically.

8. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Store Name: Relief Kart
Email: reliefkartstore@gmail.com
Business Address: Behind Tata Moters, Partala, Chhindwara (MP)

We will do our best to respond to your inquiry as soon as possible.