Refund policy

At Relief Kart, customer satisfaction is very important to us. We want you to feel confident while shopping with us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 5 DAYS of receiving the product.

  • The product must be unused, undamaged, and in its original packaging.

  • All original tags, accessories, and manuals (if applicable) must be included.

  • Proof of purchase such as an order confirmation or receipt must be provided.

Items that do not meet these conditions may not qualify for a return.

Return Timeframe

Customers must initiate a return request within 5 DAYS from the date of delivery. Any return requests submitted after this timeframe may not be accepted.

To start a return, please contact us at reliefkartstore@gmail.com with your order number and reason for the return.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If the return is approved:

  • The refund will be processed to your original payment method or as store credit, depending on the payment method used during purchase.

  • Refunds will be processed within 7 Days after the returned item has been received and inspected.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Exchange Options

If you receive a product that is the wrong size, model, or variant, you may request an exchange instead of a refund.

Exchanges are subject to product availability. If the requested replacement item is not available, we may offer a refund or store credit.

To request an exchange, please contact us at reliefkartstore@gmail.com

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 5 DAYS of receiving the order.

When contacting us, please include:

  • Your order number

  • Photos or videos clearly showing the issue

  • A short description of the problem

Once verified, we will arrange a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These may include:

  • Personal care and hygiene products once opened

  • Used or damaged items caused by improper handling

  • Products returned without original packaging or accessories

  • Items marked as final sale or non-returnable

Return Shipping Costs

Return shipping costs may vary depending on the reason for the return:

  • If the return is due to a defective, damaged, or incorrect product, we will cover the return shipping cost.

  • If the return is due to customer preference (such as change of mind), the customer may be responsible for the return shipping charges.

Shipping fees paid during the original order may not be refundable unless the return is due to our error.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: reliefkartstore@gmail.com

Our team will be happy to assist you and ensure a smooth resolution to your concern.