Terms of service

Last Updated: 01 March 2026

Welcome to Relief Kart. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

1. Account Terms

To access certain features of our website, you may be required to provide personal information such as your name, email address, phone number, and shipping details.

By using our website, you agree that:

  • The information you provide is accurate and complete.

  • You are responsible for maintaining the confidentiality of your account information.

  • You are responsible for all activities conducted under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices listed on Relief Kart are displayed in Indian Rupees (INR) unless stated otherwise.

We reserve the right to:

  • Modify product prices at any time without prior notice.

  • Correct pricing errors if they occur.

Payments may be processed through secure third-party payment gateways. By making a purchase, you agree to provide valid payment information and authorize the payment for your order.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and information displayed on our website are accurate.

However, we do not guarantee that:

  • Product descriptions are completely error-free.

  • Product colors or appearance displayed on your device will exactly match the actual product.

If a product purchased does not match its description, you may contact us to request support in accordance with our Return and Refund Policy.

4. Order Acceptance

When you place an order on Relief Kart, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order.

We reserve the right to:

  • Cancel or refuse any order at our discretion.

  • Limit quantities purchased per customer or per order.

  • Cancel orders suspected of fraud or unauthorized transactions.

If an order is canceled after payment has been made, the refund will be processed according to our refund policy.

5. Shipping and Delivery

We aim to process and ship orders within 5 BUSINESS DAYS after order confirmation.

Delivery timelines may vary depending on location, logistics partners, and unforeseen circumstances.

Please note:

  • Delivery times are estimates and not guaranteed.

  • Delays caused by courier services, weather conditions, or other external factors are beyond our control.

Customers must provide accurate shipping information to avoid delivery issues.

6. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy available on our website.

Customers are encouraged to review the policy before making a purchase to understand eligibility requirements, timelines, and procedures for returns or exchanges.

7. Prohibited Uses

You may not use our website or services for any unlawful or unauthorized purpose.

Prohibited activities include but are not limited to:

  • Violating any applicable laws or regulations

  • Attempting to hack, damage, or disrupt the website

  • Using the website for fraudulent transactions

  • Uploading malicious software or harmful code

  • Collecting or misusing personal information of other users

We reserve the right to terminate access to our website if prohibited activities are detected.

8. Limitation of Liability

To the fullest extent permitted by law, Relief Kart shall not be held liable for any indirect, incidental, or consequential damages arising from:

  • The use or inability to use our website

  • Product misuse or improper handling

  • Delays in delivery caused by third-party logistics providers

Our maximum liability shall not exceed the amount paid by the customer for the purchased product.

9. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or related to the use of this website or purchases made through Relief Kart shall be subject to the jurisdiction of the courts located in India.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with the updated Last Updated date. Continued use of the website after changes have been posted indicates your acceptance of the revised terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: Relief Kart
Email: reliefkartstore@gmail.com